PAMMS Inspection at Milton Ernest Hall: A Testament to Quality Care

Tuesday 28 May 2024

Last week, our Majesticare Care Home in Bedfordshire,Milton Ernest Hall, underwent a comprehensive PAMMS (Provider Assessment and Market Management Solution) inspection by Bedford Borough Council.

What is a PAMMs Report?

This inspection evaluates the quality of care homes, focusing on aspects such as care planning, resident experience, team training, knowledge, care environment, equipment, and leadership. During the inspection, assessors spoke with residents and team members, gathering valuable insights about the care home. Here are some of the results:

Resident Experience

Rating: Good

“Residents spoken to all stated that they felt very happy with the support they receive. Of the three resident surveys received, all three residents felt that they were safe and supported by care staff.”

Team Knowledge

Rating: Good

“All team members were observed interacting with the residents, offering choices around meals, activities, and personal care. It was felt that there was a very happy and friendly atmosphere between the team and residents.”

Team Deployment

Rating: Good

“The home is slightly overstaffed at present due to the current number of residents. This allows them some flexibility to allocate team members on shift with extra duties. The home has not had to use agency workers for some time.”

Care Planning

Rating: Good

“Likes and dislikes for activities, meals, and social interests were recorded along with childhood memories and working life information. Each care plan has appropriate goals set in line with the individual’s level of ability.”

A word from Home Manager, Victoria Hornibrook:

“A recent inspection at Milton Ernest Hall has yielded a brilliant report, highlighting the exceptional quality of care and dedication of our staff to all our residents. The inspectors commended our compassionate approach, attention to detail, and the warm, homely environment we provide for our residents. This report is a testament to our everyday commitment to excellence and the well-being of those in our care. I am so proud of the whole team, and it is our overall goal to ensure the residents are happy, which I feel this inspection report shines through.”

A picture of Milton Ernest Hall's Home Manager Victoria Hornibrook
Milton Ernest Hall’s Home Manager, Vicky

The positive results from the PAMMS inspection highlight their commitment to providing high-quality care at Milton Ernest Hall. We are proud of the team’s dedication and the supportive environment that is offered to our residents.

Milton Ernest Hall – your new home

If you’re looking for a care home for your loved one in the Bedfordshire area, Milton Ernest Hall could be the home for you. Contact us now!

An image of a team member with a resident
Activities Lead, Milly with a lovely resident in the beautiful grounds of Milton Ernest Hall

Enquire about Milton Ernest Hall here!

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