Keeping safe in our Care Homes

To all our friends, our residents & relatives…

From everyone at Majesticare, we would like to take this moment to say a huge thank you from the bottom of our heart for your incredible support and your kindness.

Our Majesticare teams have been absolutely amazing and we are truly humbled and exceptionally proud of the superhuman efforts that everyone is making and continues to do so to protect and care for your loved ones and all of our Majesticare family.

As we are certain you will appreciate, these are ever-changing circumstances and we want to you to know that we are working in close co-operation with Public Health England, the NHS and other advisors to ensure the measures we have in place reflect or exceed the most current guidance and advice.

Should you have any questions regarding the Majesticare response and actions in regard to COVID-19 please do not hesitate to reach out and contact us using our dedicated email:  covid19@majesticare.co.uk

Stay safe, stay alert and keep smiling.

Take care,
Angela, Roger and Steve


New admissions & enquiries.

We are committed to supporting the needs and wellbeing of older people and are pleased to be continuing to welcome new residents into our homes. We want to reassure you that we have additional assessment and admission protocols for all new residents.

Prospective residents for residential, nursing, dementia and short-stay respite care can book a guided virtual visit with our team. Through these, you will experience the exceptional facilities and the wonderfully fulfilling lifestyle within our care homes. You’ll be able to meet our fabulous teams, view the gardens, the communal livings areas and see our residents relaxing & enjoying their day. It will also provide an opportunity for us to answer any questions you may have.

Click here to find your care home and click on contact us for details on how to book your virtual visit with our Teams Our Care Homes >>

Visiting a Majesticare Home

In line with the Government easing of the current social distancing restrictions, we are pleased to be able to support visiting loved ones at our care homes once again.

Through a phased approach and following the latest guidance, local status and of course, weather permitting – family members are able to book much-awaited, Drive-in and Garden Visits with their loved ones. We have implemented a booking system and have a dedicated Visit Coordinator in each of our homes to facilitate a safe visit for all.

We are pleased to share that where we have been able to, Majesticare are also investing in a more sustainable solution, creating and building visiting rooms. We look forward to updating you on the progress soon.

Activities and everyday wellbeing for all

We remain incredibly dedicated to providing unique care and stimulating activities for mind, body and soul for all our residents.
Our fabulous teams continue to stimulate, engage and bring so much happiness, light and sparkle to the lives of your loved ones, our residents. From filling the rooms with a song, a dance to deliver ice cream, drawing, gardening and baking… there is no end to our creativity and love.

Whilst respecting social distancing, residents are still able to spend time within the communal areas of our homes where possible. With the recent sunshine, we have been enjoying time in the garden together and the warmth of the Summer sun through open windows.

Staying connected with your loved ones

We understand the importance of keeping you connected to your loved ones as much as possible. Our teams and our Visit Coordinators are becoming adept at using our iPads and providing you with the opportunity to video call your loved ones as often as possible. We are committed to continuing to evolve the ways in which we communicate making use of all the innovative technology out there.

We regularly post across our social media, and for those who are interested to follow the fun, the happiness and the smiles, click here to find your home and Facebook page. Our Care Homes >>

Through text messaging, emails and newsletters we are sending regular updates to let you know about the magic moments that are being enjoyed by our residents and our teams within our homes.
Please don’t hesitate to let us know if you would like to receive these updates. All we need you to do is email covid19@majesticare.co.uk with the name of your loved one, the name of their Majesticare care home and if you want to receive a text, please include your mobile number.

Keeping people safe

As well as our residents, we continue to look after and monitor the health and wellbeing of our Majesticare teams; those who are self-isolating will remain at home until they are able to return to work.
To maintain our normal staffing levels throughout our homes we have initiated a new Healthcare Heroes and Social Care Superstars recruitment campaign. This has been hugely successful and has attracted some wonderful new people who are passionate to care and to make a difference to the lives of our residents and your loved ones.

We have increased the hours across our Housekeeping teams who very efficiently keep our Homes spotlessly clean.

We have also added a further level of protection for all team members who are now changing into their uniforms when they arrive at our homes and changing back into their own clothes prior to leaving at the end of their shift.

There has been much in the media about personal protective equipment (PPE), we are fortunate that we are and will remain well stocked with all items needed to continue to keep our residents and teams safe throughout the Coronavirus crisis.

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